Returns
We hope you’ll love your order, but if it isn’t quite right returning to us is easy.
Please contact info@zai-mu.com to start a return within 14 days after receipt of your order, our team will assist you.
We would appreciate your reason for returning the bag, as it would help us to improve our service.
All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a refund within 14 days of delivery. Any item marked as Final Sale cannot be returned or exchanged. Items must be returned to us in perfect condition. Make sure all items are exactly how you received them with tags still attached. Items sent in dust bags must be returned inside the bags, as this is considered part of the product.
Please use the original packaging included in your shipment to return any item(s). Once our quality control team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner.
*Please send your items to the address below.
Zai-Mu Studio
9th Floor, Disheng Rd.6#
Daxing District
BJ | CHN | 100176
+86 18710061018
*Please Note: The costs associated with the return are the responsibility of the customer. We strongly advise that purchases are returned via a tracked and signed service, cause the risk and cost of the returns to remain with our customers. Original shipping costs are non–refundable, so we will take ＄30 which will be deducted from your refund amount. We appreciate your understanding.
ORDER CANCELLATION---
If you wish to cancel or change your order, please contact us immediately by email at info@zai-mu.com. Subsequently, the payment will be refunded to your account, which could take up to 10 working days. Please note that we are unable to combine orders, change dimensions, change billing/shipping details or add items to an existing order once it has been entered. Furthermore, we cannot change the order once the product has already been shipped.
Please contact info@zai-mu.com to start a return within 14 days after receipt of your order, our team will assist you.
We would appreciate your reason for returning the bag, as it would help us to improve our service.
All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a refund within 14 days of delivery. Any item marked as Final Sale cannot be returned or exchanged. Items must be returned to us in perfect condition. Make sure all items are exactly how you received them with tags still attached. Items sent in dust bags must be returned inside the bags, as this is considered part of the product.
Please use the original packaging included in your shipment to return any item(s). Once our quality control team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner.
*Please send your items to the address below.
Zai-Mu Studio
9th Floor, Disheng Rd.6#
Daxing District
BJ | CHN | 100176
+86 18710061018
*Please Note: The costs associated with the return are the responsibility of the customer. We strongly advise that purchases are returned via a tracked and signed service, cause the risk and cost of the returns to remain with our customers. Original shipping costs are non–refundable, so we will take ＄30 which will be deducted from your refund amount. We appreciate your understanding.
ORDER CANCELLATION---
If you wish to cancel or change your order, please contact us immediately by email at info@zai-mu.com. Subsequently, the payment will be refunded to your account, which could take up to 10 working days. Please note that we are unable to combine orders, change dimensions, change billing/shipping details or add items to an existing order once it has been entered. Furthermore, we cannot change the order once the product has already been shipped.