Refund policy

We hope you’ll love your order, but if it isn’t quite right returning to us is easy. 

Please contact info@zai-mu.com to start a return within 14 days after receipt of your order, our team will assist you.

We would appreciate your reason for returning the bag, as it would help us to improve our service.

*Please Note: All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a refund within 14 days of delivery. Any item marked as Final Sale cannot be returned or exchanged. Items must be returned to us in perfect condition. Make sure all items are exactly how you received them with tags still attached. Items sent in dust bags must be returned inside the bags, as this is considered part of the product.

Please use the original packaging included in your shipment to return any item(s). Once our quality control team has approved the returned stock, your refund will be credited directly back to the original form of payment used. We will take a returns charge of ＄30, which will be deducted from your refund amount. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner.

We recommend returning your parcel using “track and trace”, allowing you to trace your parcel and preventing possible disputes between sender and receiver.